TrialCoach.ai Privacy Policy

Last Updated: December 8, 2025 Effective Date: December 8, 2025

Introduction

TrialCoach.ai ("TrialCoach," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our witness preparation platform and related services (collectively, the "Services").

TrialCoach.ai is a legal technology platform designed specifically for attorneys and their clients. We understand the heightened privacy expectations in the legal profession and have designed our practices to maintain the confidentiality essential to the attorney-client relationship.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide Directly

Account Information:

• Name and email address
• Law firm name and bar number (for attorney accounts)
• Phone number
• Billing and payment information

Service Content:

• Witness preparation scripts and materials you create
• Video recordings and AI-generated content
• Case references and matter identifiers
• Notes, tags, and organizational data

Communications:

• Support requests and correspondence
• Feedback and survey responses

1.2 Information Collected Automatically

Usage Data:

• Features accessed and actions taken within the platform
• Session duration and frequency of use
• Search queries and navigation patterns

Technical Data:

• IP address and approximate location
• Browser type and version
• Device identifiers and operating system
• Referring URLs and pages visited

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to:

• Maintain your session and authentication status
• Remember your preferences
• Analyze usage patterns to improve our Services
• Ensure platform security

1.3 Information from Third Parties

We may receive information from:

• Payment processors for transaction verification
• Identity verification services
• Analytics providers
• Marketing partners (with your consent)

2. How We Use Your Information

We use collected information for the following purposes:

2.1 Service Delivery

• Providing, maintaining, and improving our witness preparation platform
• Processing video generation requests
• Managing your account and subscription
• Enabling collaboration features between attorneys and witnesses

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access
• Identifying suspicious activity and potential abuse
• Protecting against fraud and security threats
• Ensuring platform integrity

2.3 Communication

• Sending transactional emails (password resets, receipts, service updates)
• Providing customer support
• Sending marketing communications (with your consent, and you may opt out at any time)

2.4 Legal and Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Enforcing our Terms of Service
• Protecting our legal rights and interests

2.5 Analytics and Improvement

• Understanding how users interact with our Services
• Developing new features and improvements
• Conducting research and analysis (using aggregated or de-identified data)

3. Information Sharing and Disclosure

We do not sell your personal information to third parties.

We may share your information in the following circumstances:

3.1 Service Providers

We engage trusted third-party service providers who assist us in operating our Services, including:

• Cloud infrastructure providers (data hosting and storage)
• Payment processors
• Email delivery services
• Analytics providers
• Customer support tools

All service providers are contractually bound to protect your information and may only use it to provide services to us.

3.2 Within Your Organization

If you are part of a law firm or organization using TrialCoach.ai:

• Firm administrators may have access to account and usage information
• Attorneys and authorized users may access shared case materials

3.3 Legal Requirements

We may disclose information when required by law, including:

• Valid subpoenas, court orders, or legal process
• Requests from law enforcement or regulatory agencies
• To protect our rights, property, or safety, or that of our users

Note on Attorney-Client Privilege: We recognize the sensitive nature of attorney-client communications. We will assert any applicable protections and notify you of legal requests to the extent permitted by law.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice and, where required, obtain your consent.

3.5 With Your Consent

We may share information with other parties when you have provided explicit consent.

4. Data Retention

4.1 Active Accounts

We retain your information for as long as your account remains active and as needed to provide our Services to you.

4.2 After Account Closure

Upon account cancellation or termination:

• Customer Content (scripts, videos, case materials): Retained for 30 days to allow data export, then permanently deleted unless you request immediate deletion
• Account Information: Retained for up to 7 years for legal, tax, and compliance purposes
• Usage Data: Retained in aggregated form for analytics
• Backup Systems: Removed from backup systems within 90 days of deletion from primary systems

4.3 Legal Obligations

We may retain certain information longer when required by law, such as:

• Tax and accounting records
• Fraud prevention data
• Records subject to legal holds or disputes

4.4 Requesting Deletion

You may request deletion of your personal information at any time by contacting us at privacy@trialcoach.ai. We will process your request within 30 days, subject to our legal retention obligations.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

5.1 Access

Request confirmation of whether we process your personal information and obtain a copy of that information.

5.2 Correction

Request that we correct or update inaccurate or incomplete personal information.

5.3 Deletion

Request deletion of your personal information, subject to our legal retention obligations.

5.4 Data Portability

Request a copy of your personal information in a structured, commonly used, machine-readable format.

5.5 Objection and Restriction

Object to processing based on our legitimate interests, or request that we restrict processing in certain circumstances.

5.6 Withdraw Consent

Where processing is based on consent, withdraw that consent at any time (without affecting the lawfulness of prior processing).

5.7 Opt-Out of Marketing

Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.

5.8 Cookie Preferences

Manage cookie settings through your browser or our cookie preference center.

To Exercise Your Rights: Contact us at privacy@trialcoach.ai or use the Privacy Center in your account settings. We will respond to requests within 30 days (or as required by applicable law).

6. Security Measures

We implement administrative, technical, and organizational measures designed to protect your personal information, including:

6.1 Technical Safeguards

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Two-factor authentication available for all accounts
• Regular security audits and penetration testing
• Automated threat detection and monitoring

6.2 Access Controls

• Role-based access controls
• Principle of least privilege for employee access
• Regular access reviews and audits
• Background checks for personnel with data access

6.3 Infrastructure Security

• SOC 2 Type II compliant hosting providers
• Geographically distributed data centers
• Regular backups with encrypted storage
• Incident response procedures and team

6.4 Security Limitations

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to:

• Use strong, unique passwords
• Enable two-factor authentication
• Report any suspected security issues immediately

7. International Data Transfers

TrialCoach.ai is based in the United States. If you access our Services from outside the US, your information may be transferred to, stored, and processed in the United States.

For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with our service providers
• Additional safeguards as appropriate

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Categories and specific pieces of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out: Opt out of the sale or sharing of personal information
• Right to Non-Discrimination: Exercise your rights without discriminatory treatment

We do not sell your personal information as defined by the CCPA/CPRA.

To submit a request, contact us at privacy@trialcoach.ai or call 646-216-8292.

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles or rules. Any disputes arising under or relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions set forth in the TrialCoach.ai Terms of Service, including the mandatory mediation and binding arbitration provisions therein.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or prominent notice within our Services
• Where required by law, obtain your consent to material changes

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

TrialCoach.ai Privacy Team Email: privacy@trialcoach.ai Address: 260 Madison Ave., Fl 17, New York, NY 10016 Phone: 646-216-8292

Data Protection Officer: Email: dpo@trialcoach.ai

For complaints, you may also contact your local data protection authority.

13. Additional State-Specific Disclosures

Virginia, Colorado, Connecticut, and Other US States

Residents of states with comprehensive privacy laws have similar rights to California residents, including access, correction, deletion, and opt-out rights. Contact us to exercise these rights.

Nevada

Nevada residents may opt out of the sale of personal information. Contact us at privacy@trialcoach.ai.